Question 1

Do you offer diabetic meals?

Accepted Answer

Yes, we do offer meals tailored to our diabetic clientele. Once your account is created, you can update your dietary restrictions to suit your needs.

Go to https://mealprepsundayservice.com/my-account/dietary-restrictions/, log in to your account, and select “Restrictions” from the left-hand menu. Specify your dietary restrictions, preferences, and desired macros, then click “Save” to confirm your selections.

Please note that we do not alter the content of each meal; instead, we select meals that align with your restrictions and preferences.

Please note that we only process requests made through our official website to ensure accuracy. Requests submitted via other channels cannot be accommodated.

Question 2

My meals were delivered to the wrong address. What should I do?

Accepted Answer

We sincerely apologize for the inconvenience caused by your meals being delivered to the wrong address. Rest assured, we’re addressing this issue immediately by coordinating with our logistics team and contacting the driver to resolve the situation. I will personally follow up with you via text message once we have a solution in place.

To help expedite the resolution, we kindly ask you to take a moment to open a ticket through our website. Here’s how:

Log in to your account at https://mealprepsundayservice.com/my-account/issue-resolution-center/#/. Once logged in, navigate to the "Issue Resolution Center" from the menu and click “Create a New Ticket.” Fill out the required fields, providing a brief description and detailed information about the problem.

Our team strives to address most tickets within 1 to 2 hours, but depending on the complexity or volume of inquiries, it may take up to 24 hours to respond.

We deeply appreciate your patience and understanding as we work to resolve this for you as quickly as possible.

Question 3

How can I put my account on hold?

Accepted Answer

If you’d like to put your account on hold, go to https://mealprepsundayservice.com/my-account-menu/suspend-subscription/. Log in to your account, select “Suspend Subscription” from the left-hand menu, and choose either a temporary or permanent suspension. For temporary holds, select “Pause Temporarily” and choose the date you’d like your account to reactivate, then click “Suspend” to confirm.

Please note that requests to suspend your account must be made through our website to ensure accuracy. Any changes to your upcoming delivery must be submitted before Wednesday at 12 PM (PST). Requests made after this deadline will apply to the following order.

If you’d like to explore alternatives, you can adjust your delivery day, change your delivery address, modify the number of meals, or skip a week and set a future reinstatement date. Let us know if any of these options might work better for you!

Question 4

What are the portion sizes of the meals?

Accepted Answer

Our meals are designed to align with your specific goals, whether you’re looking to burn fat, maintain your weight, or gain muscle.

The Burn Fat Plan features the smallest portions, with reduced calories and macros, helping you shed extra pounds while keeping you energized. The Maintain Weight Plan offers balanced portions, providing the optimal calories and macros for staying in balance. The Gain Muscle Plan has the largest portions, with higher calories and macros to support muscle growth and strength-building goals.

We’re here to support you on your fitness journey, so don’t hesitate to reach out if you have any questions or need more details about our plans.

Question 5

How do I cancel my delivery after the cutoff time?

Accepted Answer

Cancellations, skips, or downgrades requested after the cutoff time of 12:00 pm (PST) on Wednesday will apply to the following week, as your order will already have been processed.

If you need to cancel this week’s delivery, we can assist with a cancellation option that includes a 20% penalty fee. The remaining balance will be refunded to you. This option is available until Saturday at 10:30 am.

By agreeing to the penalty fee, you acknowledge that the meals will not be delivered. The fee helps minimize food waste, as last-minute changes involve meals that have already been prepared and cannot be repurposed.

Let us know how you'd like to move forward, and feel free to ask if you have any additional questions—we’re here to help!

Question 6

How can I order only juices without meals?

Accepted Answer

You can customize your subscription to include only juices and select your preferred flavors. Start by visiting https://mealprepsundayservice.com/my-account/pressed-juices/. Log in to your account, then select the "Add Juices" option in the menu on the left-hand side. If you wish to remove the Juice Package, choose the "Remove Juices Package" option. To customize your selection, click "Customize Your Package," select "Select Your Package Size," and choose your desired juices.

All modifications for the upcoming delivery must be completed by Wednesday at 12:00 PM (PST). Changes can only be made through the website to ensure accurate processing of your preferences.

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