Question 1

How can I select my meals or change the selection?

Accepted Answer

If it's before the Wednesday at 12pm cut off, simply take 3 minutes and follow the below steps:

To select your meals, simply follow these steps and please be aware of the token policy which allows clients to make up to 3 changes after the cut-off time during your subscription period with Meal Prep Sunday, between Wednesday at 12:00 PM and Saturday at 10:00 AM:

Visit our website: https://mealprepsundayservice.com/my-account/
Log in to your account.
Click on the menu on the left-hand side labeled "Select my meals."
Choose the quantity of meals you'd like to receive from each option.
Click "Modify" to confirm your selections.

Please note that modifications can only be accepted through our website to ensure everyone receives their chosen meals and to maximize customer satisfaction.

Best regards, Meal Prep Sunday Team

If it's after the Wednesday at 12pm cut off, simply take 3 minutes and follow the below steps:

While it is after the Wednesdays at 12pm cut-off, Please be aware of the token policy which allows clients to make up to 3 changes after the cut-off time during your subscription period with Meal Prep Sunday, between Wednesday at 12:00 PM and Saturday at 10:00 AM:

To select your meals, simply follow these steps:

Visit our website: https://mealprepsundayservice.com/my-account/
Log in to your account.
Click on the menu on the left-hand side labeled "Select my meals."
Choose the quantity of meals you'd like to receive from each option

Question 2

How can I skip a week in my meal plan?

Accepted Answer

Please remember to select the date you want to reactivate and receive your meals, not the date you want to skip.

Before proceeding with the skip, consider these options: receiving meals on a different day, changing the delivery address, or modifying the number of meals.

Skipping a week is a straightforward process, and we want to ensure that your request is handled accurately. To do so, please follow these specific steps:

Visit our website: https://mealprepsundayservice.com/my-account-menu/skipping/ 
Log in to your account.
In the left-hand menu, select "Skipping."
Select the date that you want to reactivate your account and receive meals.
Confirm your skip by clicking the "Skip" button.

Please note that we only accept requests made through our website using the procedure outlined above to ensure that your request will be implemented as asked. Requests made through other communication channels will not be applied.

Additionally, please remember that any changes to your upcoming delivery must be made before Wednesday at 12 pm (PST). Any modifications made after this deadline will take effect on your following order.

If you have any further questions or require assistance, please don't hesitate to contact us through our website.

Best Regards, Meal Prep Sunday Team

Question 3

When is the cutoff time for making changes to my meal plan, such as cancellation and skipping?

Accepted Answer

The cutoff time for making any modifications to your account, including cancellations, skipping, downgrades, or meal selections, is set at 12 pm (PST) every Wednesday.

Please note that there are no contracts or cancellation fees involved. However, it's essential to be aware that any changes or notifications made after the cutoff time will automatically be applied to the following week.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.

Question 4

How can I update my payment?

Accepted Answer

Dear Valued Customer,

Updating your card is a straightforward process, and we want to ensure that your request is handled accurately. To do so, please follow these specific steps:

Visit our website: https://mealprepsundayservice.com/my-account/payment-methods/

Log in to your account.
In the left-hand menu, select "Payment Methods."
Click on "Add payment method."
Add your new card information and click on "ADD PAYMENT METHOD."

Please note that we can only accept these requests made through our official website using the steps mentioned above. Requests made through other communication channels will not be processed.

If you have any further questions or require assistance, please don't hesitate to contact us through our website.

Best Regards, Meal Prep Sunday Team

Question 5

How can I put my account on hold?

Accepted Answer

Before suspending your account, please consider these alternatives: receiving meals on a different day, changing the delivery address, modifying the number of meals, or even skipping a week or more and setting up a future date for convenient reinstatement of your services.

Suspending your account is a straightforward process, and we want to ensure that your request is handled accurately. To do so, please follow these specific steps:

Visit our website: https://mealprepsundayservice.com/my-account-menu/suspend-subscription/
Log in to your account.
In the left-hand menu, select “Suspend Subscription."
Choose if it’s a permanent suspension or temporarily.
In case of temporary, choose the date that you want to reactivate.
Confirm your suspension by clicking the "Suspend" button.

Please note that we can only accept these requests made through our official website using the steps mentioned above. Requests made through other communication channels will not be processed.

Additionally, please remember that any changes to your upcoming delivery must be made before Wednesday at 12:00 pm (PST). Any modifications made after this deadline will take effect on your following order.

If you have any further questions or require assistance, please don't hesitate to contact us through our website.

Best Regards, Meal Prep Sunday Team

Question 6

What meals will I receive?

Accepted Answer

Excellent question! When you make modifications for this week, you can view your meal selections on our website through this link: https://mealprepsundayservice.com/my-account-menu/select-my-meals/

However, if you choose not to make any specific selections, no need to worry! We will adhere to your dietary restrictions and apply your default plan, which includes:

5 meals for lunch
10 meals for lunch and dinner
15 meals for breakfast, lunch, and dinner

Our aim is to simplify and streamline the process for you. If you have any questions or require assistance, please feel free to reach out. We are dedicated to ensuring your experience is as seamless as possible!

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