How do I cancel my delivery after the cutoff time?
Cancellations, skips, or downgrades requested after the cutoff time of 12:00 pm (PST) on Wednesday will apply to the following week, as your order will already have been processed.
If you need to cancel this week’s delivery, we can assist with a cancellation option that includes a 20% penalty fee. The remaining balance will be refunded to you. This option is available until Saturday at 10:30 am.
By agreeing to the penalty fee, you acknowledge that the meals will not be delivered. The fee helps minimize food waste, as last-minute changes involve meals that have already been prepared and cannot be repurposed.
Let us know how you'd like to move forward, and feel free to ask if you have any additional questions—we’re here to help!
If you need to cancel this week’s delivery, we can assist with a cancellation option that includes a 20% penalty fee. The remaining balance will be refunded to you. This option is available until Saturday at 10:30 am.
By agreeing to the penalty fee, you acknowledge that the meals will not be delivered. The fee helps minimize food waste, as last-minute changes involve meals that have already been prepared and cannot be repurposed.
Let us know how you'd like to move forward, and feel free to ask if you have any additional questions—we’re here to help!
Updated on: 16/01/2025
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