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# I didn't receive my meals, what should I do?

We sincerely apologize for the inconvenience and thank you for reaching out to us. To ensure the prompt resolution of your query or issue, please take 3 minutes to follow the steps below to open a ticket:

Go to My Account Page-Head over to your account page by visiting: https://mealprepsundayservice.com/my-account/issue-resolution-center/#/

Select Issue Resolution Center-Once on the “Support and Feedback” menu, navigate to the “Issue Resolution Center”.

Create a New Ticket-Click on the “Create a New Ticket” option and fill in the required fields. Please include a brief description and provide detailed information about the problem you’re experiencing.

We strive to address and resolve most tickets within the next 1 to 2 hours. However, please note that depending on the complexity of the issue or the volume of inquiries received, it may take up to 24 hours for a response from our support team.

Thank you for your patience and cooperation as we work to resolve your inquiry promptly.

Warm regards,

Meal Prep Sunday Team

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